Rising medical costs and tightening state and federal reimbursements challenge health care providers across the country to operate more efficiently. Like many health care providers, Cuyuna Regional Medical Center (CRMC) is continually looking for strategies to lower costs without compromising the quality of care or delivery of services. CRMC provides state-of-the-art health care services for patients in Crosby, Minn., and the Brainerd Lakes area. It is part of a high-tech medical campus with a rich tradition of advancing innovation in rural healthcare.
CRMC engaged ERS Utility Solutions (ERS) to audit and streamline telecom and utility services. Health care facilities are vulnerable to utility billing errors due to the complexity of their operations and eligibility for special rates, provisions, and exemptions that service providers might miss. ERS’ investigative auditors identified telecom and utility billing errors resulting in nearly $145,000 in credits.
PAIN POINTS & CHALLENGES
ERS UTILITY SOLUTIONS
OUTCOMES & BENEFITS
“ERS found significant billing errors we never would have caught on our own. They also educated us about telecom and utility systems and regulations so we have the knowledge to address these issues going forward…Working with ERS was great. It took very little of our staff time and resulted in significant cost savings. I absolutely would recommend their services.” – Kyle Bauer, CFO, Cuyuna Regional Medical Center
ERS’ auditing process resulted in nearly $145,000 in credits. Ongoing savings from these corrections and other ERS recommendations could save CRMC more than $320,000 on it’s telecom and utilities over five years.
Tom Thackery, CEO & Owner
Tom Thackery founded Expense Recovery Services (now ERS Utility Solutions) in 1994 and has personally led more than 1,400 audits and related projects with a total client impact of over $120 million.